Kraken recently stated that it had discovered scammers wearing Halloween-style rubber masks attempting to deceive staff, but without success. It is reported that when users attempt to regain access to their Kraken account, they may be asked to have a video call with support agents to prove their identity.

During the first round of checks, the attacker showed some dangerous signals, such as failing to name the assets held in the account. These signals led the agent in charge to request a video call to grant access to the account. During the call, Kraken staff asked some questions and checked the person's ID, and the attacker exposed suspicious behavior at this stage.

Kraken's Chief Security Officer Nick Percoco said that some exchanges are not as focused on details as Kraken is on its team, and some companies support outsourcing, which can lead to more problems.